Customer Service

 

Haier Thermocool

 

GENERAL

HTCool.com promotes and provides access to Haier Thermocool businesses in Nigeria. Please note that Haier Thermocool is a global brand with operations Nigeria, Ghana etc.

OVERVIEW

HPZ LTD is a Joint Venture between PZ Cussons Nigeria (THERMOCOOL brand) and Haier Group. Nigerian consumers have trusted the THERMOCOOL brand since the 1970's and have selected it as the preferred choice. The Haier home appliances brand has also experienced phenomenal growth and is currently the 3rd largest white goods manufacturer worldwide. Producing over 30,000 products including Televisions, DVD's, Microwaves, and Computers.

The partnership between these two world-famous companies through the Haier THERMOCOOL brands aims to deliver quality, reliability, service, innovation and customized solutions to all Nigerian household and beyond.

 

The Year 2009 is going to be even more exciting as we improve further the products and services we offer to our Customers:

 

HT Cool World -  The Ultimate Shopping  environment, offering full range of Haier  Thermocool

                               products.

                               Consumer Financing - Making it easier to buy with 25% down-payment.

                               World Class Warranty - 12-month on all products for parts and services, 3years

                               on Refrigerators,

                               Freezers and Airconditioners cabinets and compressors. 

          

                               World Class Nationwide After-Sales Network.

Where do I find press information?

Visit our Corporate Information section for all the latest press releases, biographies, and outline of principle operations.

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Where can I find information on htcool.com’s privacy policy, terms & conditions, and use of cookies?

This information is located at http://www.htcool.com/terms.

 

I’ve got a great idea. How do I tell HT about it?

This can be expressed through sending of feedback, through our feedback portal.

 

I would like to provide a link to htcool.com from my web site (or vice versa). Who do I ask for permission?

We do not link to third party websites from htcool.com. It is also not encouraged for any website to link to htcool.com.

 

I would like to use Haier Thermocool for the basis of a class assignment or report. Where do I go for permission?

We appreciate your enthusiasm in wanting to use our brand in your class assignment. If you would like press and other materials that can be used in your class assignment, please visit our Corporate Information section. Regrettably, Haier Thermocool logos and images, are intellectual property assets, are protected by strict copyright and trademark laws and may not be used in your report

 

Technical Support

I need help with my HT electronics product. Where can I get support?

You can reach HT Electronics Customer Support by going to http://www.htcool.com/support or by calling 01-7303333

 

What system requirements do I need to get the most out of htcool.com?

To fully experience all our feature attractions, you’re going to need the basics, a minimum of:

  • Intel® Pentium® III 350 MHz or Apple® Macintosh® PowerPC G4 400 or later
  • Microsoft® Windows® 98 and above or Macintosh OS X v10.2.2 or later
  • 1024x768 monitor resolution, 32-bit color (Millions)
  • An internet connection speed of 56K (broadband recommended)

Supported browsers are:

  • Internet Explorer (IE) 5.5+ (Windows only)
  • Firefox 1.0+
  • Mozilla 1.3+
  • AOL® 8.0+
  • MSN® 9+
  • Opera 8.0+
  • Safari 1.2+

Please note: While we make our best efforts to ensure compatibility with most current browsers, we cannot assure full compatibility with browsers in their alpha and beta releases. We highly suggest usage of full release browsers.

You also may need these plug-ins:

  • Adobe® Flash® Player
  • Adobe® Reader®
  • QuickTime® 6+
  • Windows Media™ Player 9.0+

How can I get better search results?

The search engine will attempt to find words that are similar to your search term. You’ll get more specific results using multiple terms. Also use the category pull down menu to search for your term in a specific area of Thermocool, such as Electronics,or Pictures. Misspelling the words may cause the search to provide no results.

 

What is RSS? Why do you have a RSS button on the homepage?

RSS stands for Really Simple Syndication, a fast-growing technology. RSS is a protocol, an application of XML, that provides an open method of syndicating and aggregating Web content. The RSS button is notification that a feed is available for subscribing.

 

I can’t get the PDF you provided to open. Is your file corrupted?

There is a known conflict between Netscape 7.1 and Adobe Acrobat Reader 6.0. Please refer to either Netscape® or Adobe® for assistance.

 

I am having technical difficulties on htcool.com. Who do I contact?

To report technical difficulties on htcool.com, please contact us on 01-7303333

 

I want to send you my comments. How should I do that?

Your questions and suggestions help make the world of htcool.com an even better experience. Click on the links below to send your comments directly to the relevant division of Sony.

Electronic Appliance

Business Appliance

Electrical Appliance

 

What is your mailing address?

45/47 Town Planning Way, Ilupeju Industrial Estate, P.M.B 21132, Ikeja.

 

 

We thank you for your support and loyalty. We promise that Haier-THERMOCOOL will become an even more important  “...Part of your life".